NDIS Incident Management That Never Misses a Deadline
Log incidents instantly. AI classifies severity and flags what requires NDIS Commission notification — with a 5-day countdown that starts the moment an incident is recorded.
What is Incident Management?
AuditCore's incident management module is a structured, AI-assisted system for logging, classifying, investigating, and reporting incidents. Every incident is captured in a standardised format, linked to the relevant participant and worker records, and tracked through to resolution.
Why It Matters
Missing the 5-day Commission notification deadline is one of the most common compliance failures in the NDIS sector. It triggers regulatory action, damages your relationship with the Commission, and creates significant evidence gaps during audit. AuditCore eliminates this risk entirely.
How AuditCore Helps
A worker logs an incident from the app or web interface. AuditCore AI reads the description, classifies severity, and determines whether Commission notification is required. If yes, a 5-day countdown begins immediately with automated reminders at 72h, 48h, and 24h. The notification form is pre-filled from your participant data.
What's Included
- 5-day notification countdown auto-calculated
- AI severity classification from description
- Pre-filled Commission notification form
- Reminders at 72h, 48h, and 24h
- Internal notification chain documented
- Incident register audit-ready at all times
- 28-day follow-up report tracking
- Bulk export for audit evidence
Frequently Asked Questions
What incidents must be reported to the NDIS Commission?
Reportable incidents under the NDIS (Incident Management and Reportable Incidents) Rules 2018 include: death of a participant, serious injury, abuse or neglect, unlawful sexual or physical contact, use of unauthorised restrictive practices, and missing participants. AuditCore AI classifies all of these automatically.
How does AuditCore help with the 5-day notification deadline?
The moment an incident is logged, AuditCore calculates the 5-business-day deadline and displays a countdown on your dashboard. Automated reminders go to your nominated compliance manager at 72, 48, and 24 hours before the deadline.
Can workers log incidents from their phone?
Yes. AuditCore is fully mobile-responsive. Workers can log an incident from any device immediately after it occurs — which is critical for accurate, timely incident documentation.
Does AuditCore generate the Commission notification form?
Yes. For reportable incidents, AuditCore pre-fills the Commission notification with participant details, incident date/time, classification, and your provider registration number. You review and submit directly from AuditCore.
Other AuditCore Features
Internal Audit AI
AuditCore scans your entire operation against all S1–S4 quality indicators, identifies non-conformances, and generates a corrective action plan — before your external auditor walks in.
Participant Management
Store every participant's NDIS plan, risk profile, and support history in one place — and let AuditCore AI generate person-centred support plans from your uploaded documents in seconds.
Policy Library
Generate every NDIS policy you need from 101+ templates, store them in AuditCore, and let AI tell you which ones need reviewing — before your auditor does.
Behaviour Support
Manage BSPs, track restrictive practices, and automate monthly NDIS Commission reporting — all from one platform. AI analyses every plan for compliance gaps before your auditor does.
Worker Compliance
NDISWC, WWCC, police checks, induction, and training — tracked for every worker with automatic expiry alerts. Know your workforce is compliant before your auditor checks.
Document Generation
Upload your participant data once. AuditCore AI auto-fills support plans, incident reports, handover notes and care plans — download as Word docs or export directly to Google Drive.
CI Register
AuditCore automatically imports incidents, complaints, and internal audit findings into your Continuous Improvement Register — formatted exactly how auditors expect to see it.
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